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Have a warranty claim?
We’re here to help. If you have any concerns about your TRUECORE® steel product, please reach out to us. Our team is ready to answer your questions. If we can’t resolve the issue over the phone, we’ll provide you with a form to complete. We’ll then assess your claim and arrange a site inspection if needed.
Frequently asked questions
Explore our FAQs for answers to common questions.
Do steel-framed homes have poor thermal performance?
No, with proper insulation and design, steel-framed homes can be thermally efficient, durable, and can meet or exceed today’s energy standards. With well-designed and code-compliant construction, the impact of the steel frame on overall thermal performance is limited. Many factors – including insulation, airtightness, window placement, overall design and construction quality – play a role in thermal efficiency.
Read more about the truth behind steel framing and thermal performance.
Will steel house frames rust?
Some people have concerns that steel house frames will rust. In reality, TRUECORE® steel is specifically designed to deliver a high level of corrosion performance. With advanced coatings and protective processes, it offers lasting durability backed by a 50-year residential warranty* in most situations.
Get the facts: Learn the truth about steel frames and rust
Why do some people think steel framing causes mould?
This myth comes from a misunderstanding of where condensation actually occurs. The areas most at risk of condensation are not the steel frames. Additionally, steel is an inorganic material that does not absorb moisture or provide nutrients for mould growth.
Read more: Condensation and steel-framed homes: myths vs facts
